WARRANTY POLICY:
CRICKET SHOP ONLINE PROVIDES A LIMITED WARRANTY AGAINST ANY MANUFACTURING FAULTS OR DEFECTIVE MATERIALS FOR A DURATION OF 07 DAYS, SUBJECT TO THE FOLLOWING CONDITIONS:
- WARRANTY CLAIMS PROCEDURE: SHOULD YOU REQUIRE A WARRANTY CLAIM, THE PRODUCT MUST BE RETURNED TO US FOR INSPECTION. PROOF OF PURCHASE IS MANDATORY FOR THE CLAIM TO BE CONSIDERED VALID.
- EXCLUSIONS FROM WARRANTY COVERAGE: THE WARRANTY PERIOD DOES NOT COVER THE FOLLOWING:
- MISUSE OF THE PRODUCT
- INADEQUATE KNOCKING IN AND PREPARATION PRIOR TO USE (SPECIFICALLY APPLICABLE TO BATS)
- SUPERFICIAL CRACKING
- DAMAGED EDGES OR TOE, OR EXCESSIVE USE
- LABOR CHARGES
- BATS THAT HAVE BEEN KNOCKED AND USED
- REPLACEMENT PRODUCT: IN THE EVENT OF A REPLACEMENT PRODUCT BEING ISSUED, THE REMAINING WARRANTY PERIOD ON THE ORIGINAL PRODUCT WILL BE TRANSFERRED TO THE REPLACEMENT BAT.
- LIMITATION OF LIABILITY: CRICKET SHOP ONLINE IS NOT LIABLE FOR ANY LOSS OR DAMAGE INCURRED DURING SHIPPING BY THE SERVICE PROVIDER OR IN THE EVENT OF A MISSING PACKAGE. WE CAN ONLY PROVIDE ASSISTANCE IF THE PACKAGE IS INSURED BY YOU.
WE STAND BY THE QUALITY OF OUR PRODUCTS AND AIM TO ENSURE CUSTOMER SATISFACTION. PLEASE ADHERE TO THE TERMS OUTLINED ABOVE FOR A SMOOTH WARRANTY CLAIM PROCESS. FAULT OF MANUFACTURE OR DEFECTIVE MATERIALS FOR A PERIOD OF 07 DAYS.
WARRANTY POLICY FOR CRICKET BATS:
WE STAND BEHIND THE QUALITY OF OUR CRICKET BATS AND OFFER THE FOLLOWING WARRANTY TERMS:
EXCLUSION FOR BATS USED WITH BOWLING MACHINES:
BATS USED WITH BOWLING MACHINES ARE NOT ELIGIBLE FOR RETURN, AS THESE MACHINES CAN CAUSE SPECIFIC DAMAGE TO CRICKET BATS.
WARRANTY PERIOD FOR CRICKET BATS:
INTERNATIONAL GRADE/PLAYERS QUALITY (LE AND ABOVE): 3 MONTHS FROM THE DATE OF PURCHASE.
5 STAR/GRADE 1 BATS (AS DETERMINED BY THE MANUFACTURER): 3 MONTHS.
GRADE 2 BATS: 2 MONTHS.
GRADE 3 BATS AND BELOW: 30 DAYS.
KASHMIR WILLOW BATS: 7 DAYS (NOT COVERED IF USED WITH A LEATHER BALL).
COVERAGE UNDER WARRANTY:
OUR WARRANTY COVERS MANUFACTURING DEFECTS AS CLAIMED BY THE MANUFACTURER. IF A HANDLE BREAKS WITHIN THE WARRANTY PERIOD, THE BAT WILL BE REPAIRED FREE OF CHARGE. HOWEVER, THERE IS NO WARRANTY COVERAGE FOR DAMAGES TO THE EDGES OR TOE OF ANY BAT. THE WARRANTY PRIMARILY COVERS INTERNAL STRESS CRACKS THAT MAY NOT BE VISIBLE.
COVERED DAMAGES:
OUR WARRANTY COVERS THE FOLLOWING DAMAGES:
- BROKEN HANDLES
- LOOSE HANDLES
- STORM DAMAGE
DEFINITION OF STORM DAMAGE IN CRICKET BATS:
STORM DAMAGE, ALSO KNOWN AS WIND DAMAGE, OCCURS WHEN A TREE IS SUBJECTED TO EXTREMELY STRONG WINDS, CAUSING IT TO SWAY EXCESSIVELY FROM SIDE TO SIDE. THIS EXCESSIVE MOVEMENT BREAKS THE CELL STRUCTURE OF THE WILLOW, PARTICULARLY IN THE UPPER PARTS OF THE TREE WHICH ARE WHIPPED AROUND MORE. CONSEQUENTLY, THIS DAMAGE IS MORE COMMON IN BATS WITH NARROW GRAIN (THE GRAINS ARE NARROWER IN THE UPPER PORTION OF THE TREE COMPARED TO THE LOWER PART). THE CELL STRUCTURE OF A WILLOW TREE RUNS FROM TOP TO BOTTOM, AND EXCESSIVE LATERAL MOVEMENT CAUSES THESE CELLS TO BREAK, CREATING WEAKNESSES IN THE WOOD.
STORM DAMAGE IS A NATURAL PHENOMENON, AND NEITHER WE NOR THE BAT MANUFACTURER CAN PREVENT IT. WHILE MOST DAMAGED BATS ARE IDENTIFIED DURING THE MANUFACTURING PROCESS, SOME MAY STILL REACH THE CUSTOMER. ALTHOUGH NOT ALL BATS WILL BREAK IMMEDIATELY, THEY ARE MORE SUSCEPTIBLE TO BREAKING IF SUBJECTED TO MISUSE OR IF STRUCK BY A FAST YORKER ON THE TOE WITH A LOW- QUALITY BALL. TO MINIMIZE THE RISK OF DAMAGE, IT IS ADVISABLE TO USE BATS WITH EXTRA TOE PROTECTION.
IDENTIFYING STORM DAMAGE:
STORM DAMAGE IS EVIDENT WHEN A BAT SPLITS ACROSS THE BLADE, PERPENDICULAR TO THE GRAIN, OR SOMETIMES HALFWAY ACROSS. (REFER TO THE ATTACHED PHOTO FOR CLARIFICATION.)
BY ADHERING TO OUR WARRANTY TERMS AND UNDERSTANDING THE NATURE OF STORM DAMAGE, CUSTOMERS CAN MAKE INFORMED DECISIONS REGARDING THEIR CRICKET BAT PURCHASES.
CRICKET BALLS.
Cricket ball manufacturers in Pakistan and India offer zero warranty on cricket balls therefore we cannot offer you any warranty either. As its the nature of the game where you hit the leather off the ball ( literally sometimes ) your cricket ball will break from wear and tear eventually. Cheaper balls will deteriorate quicker than expensive ones. Our recommendation is purchase ONLY high quality, and branded match balls for best results from reputable manufacturers.
CRICKET EQUIPMENT / PADDING
Limited warranty on manufacturing defect carried by the induvial brands and defective product inspected by the individual brands In all cases shipping and labor is NOT covered. eg. if a bat handle breaks we will replace the handle for free BUT there is a $75 labor charge and you will need to pay for shipping as well.
Please email all claims to sales@thecricketshoponline.com
PRICE MATCH POLICY:
AT CRICKET STORE ONLINE, WE OFFER A LIMITED PRICE MATCH SERVICE FOR CRICKET GEAR PRODUCTS AVAILABLE ON OUR WEBSITE. PLEASE NOTE THE FOLLOWING CONDITIONS:
EXCLUSIONS:
PRICE MATCH DOES NOT APPLY TO ANY SERVICES SUCH AS KNOCKING OR REPAIRS.
CRITERIA FOR PRICE MATCH:
WE ONLY PRICE MATCH WITH SELECTED COMPETITORS WHO OPERATE SIMILAR ONLINE STORES BASED AND OPERATED IN THE USA. COMPETITORS MUST OFFER SIMILAR PRODUCTS, SUCH AS EXPORT QUALITY OR THOSE MADE FOR THE USA MARKET, AND MUST BE AUTHORIZED DEALERS OF THE RESPECTIVE BRANDS BY THE MANUFACTURER. WE DO NOT PRICE MATCH WITH SELLERS WHO DO NOT SOURCE PRODUCTS DIRECTLY FROM THE MANUFACTURER. WE DO NOT PRICE MATCH WITH PRODUCTS AVAILABLE ON WIDE-RANGING PLATFORMS LIKE AMAZON, EBAY, AND SIMILAR WEBSITES.
PRODUCT MATCHING:
THE PRODUCT FOR PRICE MATCH MUST BE EXACTLY THE SAME AS ON OUR WEBSITE IN TERMS OF YEAR, SIZE, WEIGHT, MODEL, ETC., AND MUST BE AVAILABLE FOR IMMEDIATE PURCHASE ON THE COMPETITOR'S WEBSITE. FOR EXAMPLE, IF CRICKET STORE ONLINE OFFERS A BAT FOR $120 WEIGHING 2.7 OUNCES, AND ANOTHER WEBSITE OFFERS THE SAME MODEL BAT FOR $100 BUT WEIGHING 2.12 OUNCES, THIS DOES NOT QUALIFY FOR PRICE MATCH.
EXCLUSIONS:
PRODUCTS AVAILABLE FOR PRE-ORDER, OUT OF STOCK, OLD YEAR MODELS, OR ON CLEARANCE SALE ARE NOT COVERED UNDER PRICE MATCH.
ADDITIONAL TERMS:
PRICE MATCH PRODUCTS ARE NOT ELIGIBLE FOR OTHER DISCOUNTS, FREE SHIPPING, RETURNS, OR EXCHANGES.
PRICE MATCH PRODUCT ORDERS CANNOT BE COMBINED WITH OTHER ORDERS.
CRICKET STORE ONLINE RESERVES THE RIGHT TO DECLINE PRICE MATCH REQUESTS FOR CERTAIN PRODUCTS DUE TO HIGH PROCUREMENT COSTS OR OTHER REASONS, AT OUR DISCRETION.
HOW TO PROCEED WITH PRICE MATCH:
PROVIDE US WITH THE LINK TO THE OTHER WEBSITE.
SEND US PICTURES OF THE PRODUCTS, ESPECIALLY FOR BATS, WITH THE WEIGHT SHOWN ON A WEIGHING MACHINE, ALONG WITH FULL FRONT, SIDE, AND BACK VIEWS.
IF THE REQUEST MEETS OUR PRICE MATCH POLICY, WE WILL PROCESS IT WITHIN ONE HOUR OR WITHIN 24 BUSINESS HOURS.
YOU CAN COMMUNICATE WITH US VIA EMAIL
(SALES@THECRICKETSHOPONLINE.COM), BY CALLING, TEXTING, OR WHATSAPPING US AT +1-682-410-0000, OR BY SENDING A MESSAGE THROUGH OUR FACEBOOK MESSENGER.
YOU WILL RECEIVE NOTIFICATION THROUGH THE SAME CHANNEL USED FOR COMMUNICATION. ONCE NOTIFIED, YOU CAN PROCEED TO PURCHASE THE PRODUCT IMMEDIATELY.
THE PRICE MATCH CODE OR PRICING OPTIONS CANNOT BE USED WITH ANY OTHER PRODUCTS. IF USED, THE ORDER WILL BE VOIDED.